Wide Open West - Technical Support Review from Maple Heights, Ohio
WOW appointment scheduled for Sunday August 8 . Tech was to arrive between 8 and 11am. I had been waiting since 7:30 to anticipate techs arrival at 8:00.
I called in at 9:48 am to see if Tech would be coming soon.
I was told that the tech had been to my house and no one responded.
I told the customer rep no tech had been here as I had been waiting since 7:30 am
Then I was told that the tech came at 7:00am. Of course no one responded because I was not expecting a tech that early in the morning. Why would you show up at 7:00am for and 8:00am appointment. Who in *** does that?
So because I was not up at 7:00am for an 8:00am appointment they are telling me that I have to waste my Sunday until 7:00am waiting on a tech to come back.
This is the Second time this has happened. I told the customer rep if I don't get that DVR box today, I will return the box I have and I will switch to Time Warner or another competitor. All because your techs can't tell time.
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