Product: Wide Open West Phone Service Clear all filters (13 of 13 reviews match)
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the signal will pixelate and freeze sometimes 3 or 4 times in a minute.reps cannot fix and usually wind up screwing up the phone or internet before their done. once he cutoff phone and we didnt notice till after he left. when we called customer service to get him to...
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Anonymous
Anonymous

So, if you are complaining a lot, why dont you switch to another company? Stop calling customer service. People call just to complaint about the *** service but it seems that ...

1.0
Product
Wide Open West Phone Service
I didn't like
  • Slow equipment and poor quality
  • Technical support
  • Customer service
#862478
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Worst service I've ever had. Kept mailing bills to previous address. Shut off phone (not internet or cable) Doesn't call back. Have been without a phone a week tomorrow. Have been trying to get issues resolved since February and what it got me was having my phone...
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Anonymous
Anonymous

Waiting for them to refund $61 and change - will take at least 6 weeks. Now they're sending me mail to reinstate service - fat chance

2.5
Product
Wide Open West Phone Service
I liked
  • No contracts
I didn't like
  • Being lied to
#832411
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I live in an apartment complex in Columbus, Ga. that forces me to use Wow. Their prices are ridiculous and their customer service is the worst. You get quoted different prices depending on who you talk too. I'm going to start not paying for all the time my internet is...
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Wide Open West Phone Service
#789777
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Wide Open West Phone Service Review

#804157
1.0
Details
Wow the worst cable company, cable go in and out at any given time including phone and computer so unprofessional. You can call and they make excuses never no real solution, tech people are so inexperience they need to close or change there management team and policy!!!!!
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Billing Practices
I switched from Comcast because of billing problems. First bill from WOW was full of mistakes and despite several calls I can't get it straightened out. Customer service reps are rude and unwilling to resolve the problem. I spent over an hour on the phone and have...
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Product
Wide Open West Phone Service
#789527
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My service has been on the fritz for the past 2 months. I called customer service and spoke to an Emma who did i lot of heavy breathing when i asked to be credited for the days j was without service her response to the outtage Columbus wide was well we did warn you. As...
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3.0
Product
Wide Open West Phone Service
#786671
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I have had WOW for the past two years previously I was a AT&T customer Recently they upgraded their service and I have been experiencing trouble with my landline phones .I come to find out that I no longer have phone service coming in thru my telco box . I am...
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Product
Wide Open West Phone Service
I didn't like
  • Land line switch
#768113
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Absolutely terrible. I tried very hard to remain loyal to Wow despite the problems we have had since it changed from Knology. Transferring our service when we moved was a disaster. Initial service transfer started with the technician leaving our gates open and...
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1.0
Product
Wide Open West Phone Service
#702348
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We were lead to believe we could purchase our own modem but when we called to have it activated, no joy, to get phone service you must rent the modem from WOW only learned this after we bought the modem.Also why a surcharge for sports and local programming??I could get...
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1.5
Product
Wide Open West Phone Service
I didn't like
  • Bad information
#677495
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1. cable service was awful! Pixelating constantly even after 2 service calls. 2. We do not watch sports so to receive a bill showing that they were increasing our bill by adding a sports surcharge is insane!! So we broke free from cable and bought an antenna. Best HD...
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Anonymous
Anonymous

The company really doesn't care about its customers

Anonymous
Anonymous

I hate your service. It has been the worst ever. I will change.

Product
Wide Open West Phone Service
I didn't like
  • Customer service
#600657
Reply to reviews
We've had WOW for 2 months our service has gone out multiple times sometimes for days. Anytime I call they can never seem to locate my account so that's 20 minutes there. Then the place service orders and promise someone will show up by 8 pm because a phone outage is...
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Product
Wide Open West Phone Service
#524289
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