I have never been so dissatisfied with a cable company as I have with WOW!My internet has never worked properly.
They have come out so many times over the course of the year that I have been with them, and this last time they only made things worse. There are 6 people living in my home and we supposedly have the fastest service there is and when I do a soled test it says the download speed is around 7-12. When WOW first came to our house they moved our boxes from the basement to the 1st floor and it didn't help at all. This last time they changed out a wire that the squirrels supposedly chewed and placed some other kind of plug in device in my living room and still no difference.
The only good thing I have to say is that the men who have come out to try to help have been very nice.
I would have changed services a long time ago but the stress and time of changing companies is always so difficult!Now they tell me I should just (go spend more $$ and) buy an external router!
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