Product: Wide Open West Internet Service Clear all filters (26 of 26 reviews match)
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Week before last after suffering internet outages for nearly 3 months straight and Spectrum sending 4 techs out here all of which DID NOTHING because it was not in their "work order..." I called WOW after seeing their flash advertising at the bottom of the game I was...
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1.1
Product
Wide Open West Internet Service
I didn't like
  • Agreeing to pay for something and be told not on work order
  • How a sales rep can make any claim just to get your business
  • Apparent forgetfulness
#1079845
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I called and made the initial appointment and ordered an M- Card for a tivo box I own.During the install of the equipment the tech stated he couldn't put the modem and cable box in the same room with the signal loss. "I work from home and NEED a reliable internet...
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1.0
Product
Wide Open West Internet Service
#1052143
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WOW!suddenly changed my bill for pure home internet service from $60 to $90 per month. I called and asked for a reduction back to the $60. I explained that these rates are no longer competitive, compared with other internet providers in the area. The rep (a male) told...
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1.9
Product
Wide Open West Internet Service
#1027700
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Wide Open West - *** service

#1131181
1.0
Details
Internet and phone is not working and their customer service keeps hanging up on me because they are saying they can't hear me well on my cell phone. Always having issues with their service
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Wide Open West Internet Service Review

#854975
1.0
Details
absolutely terrible. overcharged on bill then tries to fix it and turns off my internet for 24 hours. and instead of sending someone to just replace the modem (which would fix not having Internet for 24 hours) they just say welp gotta wait till tomorrow. watch next bill get overcharged too. horrible horrible horrible company and terrible management skills
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Wide Open West Internet Service Review

#851945
Worst internet ever! Barley even internet
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Wide Open West Internet Service Review

#779541
1.2
Details
After5pm no tech service to send signal or help with problems. That is very poor customer service. Shame pn W.O.W.
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I originally started out with Direct TV...need to write a terrible review for them. Overpriced and they extended our contract because we ordered a new box because the original equipment went bad! Then switched to Time Warner, was with them for many years. Didn't like...
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5.0
Product
Wide Open West Internet Service
I liked
  • Love wow
#927066
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Wow tech deciders - I hope you read this and consider it constructive criticism: Up to four minute waits to download due to number of channels Wow allows in my router and are in my area. Took hours of tech talk with wow - got some good and mostly inaccurate/incomplete...
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2.3
Product
Wide Open West Internet Service
#920959
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I was told (and read online) when I signed up that I could cancel my membership without any fees or charges as long as I turned in the equipment and I would not be billed anymore than for the services I used on a monthly basis.I paid them for the service for the months...
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1.0
Product
Wide Open West Internet Service
I liked
  • Priceses
I didn't like
  • Fraudulent return and billing policy
  • Cost of service and unauthorized credit card usage
  • Customer service
#916780
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Neighbor had service work done.Wow came into my back yard, dug it up, did a great deal of damage to my lawn and never bothered to notify me that they were even going to enter my property or dig it up. They never returned any of my calls. I almost broke my ankle...
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Product
Wide Open West Internet Service
#863819
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Hi I am abhishek (7738493015)from ARCTICA C 601 Palava city ,shill road , Dombivali East , Thane , Mahashtra 421201 India I have taken 6GB plan for six months .Past 25 days I am only able to access internet for half and our per day with very dull speed , rest of...
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3.0
Product
Wide Open West Internet Service
I liked
  • Priceses
I didn't like
  • Customer disservice
#837605
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This reviewer isn't wrong, but they aren't telling you much in the way of useful information. The company isn't great when it comes to service. If you need to make changes to your setup there is a steep fee. For me, this came in the form of a $70 charge to move my...
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2.0
Product
Wide Open West Internet Service
#820769
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I have never been so dissatisfied with a cable company as I have with WOW! My internet has never worked properly. They have come out so many times over the course of the year that I have been with them, and this last time they only made things worse. There are 6 people...
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2.5
Product
Wide Open West Internet Service
#820510
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