Product: Wide Open West Internet Service Clear all filters (27 of 27 reviews match)
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I got rid of the last equipment owned by WOW last month. I dropped all services finally. When I turned in the equipment to the local office I was told I would get a termination fee of $90.00. Then a bill came this month of June for about $25.00 and there was a late fee...
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Wide Open West Internet Service
#1282142
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Wide Open West - *** service

Internet and phone is not working and their customer service keeps hanging up on me because they are saying they can't hear me well on my cell phone. Always having issues with their service
1.0
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Wide Open West Internet Service
#1131181
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Week before last after suffering internet outages for nearly 3 months straight and Spectrum sending 4 techs out here all of which DID NOTHING because it was not in their "work order..." I called WOW after seeing their flash advertising at the bottom of the game I was...
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1.1
Product
Wide Open West Internet Service
I didn't like
  • Being sold one product and given another
  • Apparent forgetfulness
  • Agreeing to pay for something and be told not on work order
#1079845
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I called and made the initial appointment and ordered an M- Card for a tivo box I own.During the install of the equipment the tech stated he couldn't put the modem and cable box in the same room with the signal loss. "I work from home and NEED a reliable internet...
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1.0
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Wide Open West Internet Service
#1052143
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WOW!suddenly changed my bill for pure home internet service from $60 to $90 per month. I called and asked for a reduction back to the $60. I explained that these rates are no longer competitive, compared with other internet providers in the area. The rep (a male) told...
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1.9
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Wide Open West Internet Service
#1027700
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I originally started out with Direct TV...need to write a terrible review for them. Overpriced and they extended our contract because we ordered a new box because the original equipment went bad! Then switched to Time Warner, was with them for many years. Didn't like...
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5.0
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Wide Open West Internet Service
I liked
  • Love wow
#927066
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Wow tech deciders - I hope you read this and consider it constructive criticism: Up to four minute waits to download due to number of channels Wow allows in my router and are in my area. Took hours of tech talk with wow - got some good and mostly inaccurate/incomplete...
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2.3
Product
Wide Open West Internet Service
#920959
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I was told (and read online) when I signed up that I could cancel my membership without any fees or charges as long as I turned in the equipment and I would not be billed anymore than for the services I used on a monthly basis.I paid them for the service for the months...
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1.0
Product
Wide Open West Internet Service
I liked
  • Priceses
I didn't like
  • Fraudulent return and billing policy
  • Cost of service and unauthorized credit card usage
  • Being lied to
#916780
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Neighbor had service work done.Wow came into my back yard, dug it up, did a great deal of damage to my lawn and never bothered to notify me that they were even going to enter my property or dig it up. They never returned any of my calls. I almost broke my ankle...
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Wide Open West Internet Service
#863819
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Wide Open West Internet Service Review

absolutely terrible. overcharged on bill then tries to fix it and turns off my internet for 24 hours. and instead of sending someone to just replace the modem (which would fix not having Internet for 24 hours) they just say welp gotta wait till tomorrow. watch next bill get overcharged too. horrible horrible horrible company and terrible management skills
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Wide Open West Internet Service
#854975
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