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Wow has not wowed me yet, they are not good at anything! On hold for hours with no help when they do come back to talk to you. Just moved in and I want to move away because of how Wow is being. They have no business being a cable/internet provider. I have never had so...
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1.0
I didn't like
  • Everything about wow
#1297133
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I got rid of the last equipment owned by WOW last month. I dropped all services finally. When I turned in the equipment to the local office I was told I would get a termination fee of $90.00. Then a bill came this month of June for about $25.00 and there was a late fee...
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#1282142
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Wide Open West - Taken advantage of for to long

I've been with WOW for almost 10 years how foolish of me . I'm literally getting Comcast tomorrow with 150 Mbps . All the movies channels and the security system for less than what I was paying with WOW
1.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1249583
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During my instillation time slot, the technician rang my phone once. When I called back, all l got was voicemail. During my inquiry, they blamed me for not being home. What a scam. If they don't want to do instillations, don't be a tech. Obviously, customer service is...
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#1237717
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Let the Buyer be ware! This company or "Firm" is the worst in the cable business.. Just the Truth about this company called "WOW" Wide Open West: In Michigan Area. 1. TV reception is POOR 35% less in picture quality over other Cable Companies. 2. Internet Service POOR...
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1.0
I didn't like
  • Customer service
  • Slow equipment and poor quality
  • Lying salesman
#1225642
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Wide Open West - Terrible

Rude customer service reps with an attitude. Ridiculous contract fees.
#1221328
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WOW has problems when it comes to the tv shows you can watch through its On Demand channel. We called & got different reasons why they sometimes download within a day & sometimes never download. It sucks when you've missed a show that you SHOULD be able to watch thru...
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1.9
#1219250
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I had Wide Open West install services today. After 2 TRIPS to pick up equipment and NEITHER OF THE BOXES WORK I was told I will have to wait 6 days for a technician to come out to fix the problem. This is how they treat customers that they just installed for TODAY!...
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Anonymous
Anonymous

WOW Cable is the worst company!!!!!!

#1153423
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I spoke with a rep concerning cancellation of WOW. She volunteered the info that there was no contract in place. I asked her during the call if there would be any early cancellation fees. She replied "no." The next day I called back to cancel. Was told that there would...
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2.5
#1152922
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Contact Wide Open West

Mailing Address:
WideOpenWest Finance, LLC
1241 O. G. Skinner Drive
West Point, Georgia 31833
United States
Phone:
(334) 521-7000
More
We have used WOW for years but the last couple there customer service has gone WAY DOWN HILL. The customer service people on the phone are argumentative and rude and often seem put out that you have an issue. I politely told a "Chris" that I would like to speak to a...
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2.9
#1140269
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