State: Ohio City: Columbus Clear all filters (13 of 153 reviews match)
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I am tired of having to contact this company because they do not tell the truth regarding monthly payments and how long the rate is good for. We had someone come to our door asking us if we would like to switch cable companies. You will find out this person is feeding...
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1.1
I didn't like
  • Poor customer service
  • Everything billing
#944090
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I originally started out with Direct TV...need to write a terrible review for them. Overpriced and they extended our contract because we ordered a new box because the original equipment went bad! Then switched to Time Warner, was with them for many years. Didn't like...
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My monthly charge has increased 101% in 2.5 years since 2/13!! This is for BASIC cable and Low speed internet. Facts: 2/13 $61.75, 1/15 $84.87 -+37% increase, 2/16 $112.11 - +32 % increase, 7/16 $123.67 - 10% increase. I would appear WOW is little more than a...
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Anonymous
Anonymous

Oh darling, everything goes up! WAKE UP! You're in the real world. What makes you think that you're gonna get cable or any other service for 20 years with the price of $60? Ar...

1.3
I liked
  • Easy to reach customer service
I didn't like
  • Legalized robbery
#909684
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Wide Open West Customer Care Review

Wide Open West
#950042
1.0
Horrible customer service. Left hand doesn't know what right is doing. After 6 calls to simply get service installed, AND their install staff lying about supposedly calling/arriving at home, they finally showed up today. Of course now they are jacking original agreed upon price. Should trying to add a service ruin your day? I wish I would have NEVER CALLED WOW!
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Wide Open West Cable Service Review

Wide Open West
#745469
4.0
What the *** is the deal with suddenly cutting to a commercial in the middle of a show segment? Happens a lot and last two nights in a row on Discovery Channel, prettybishops league!!!
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Cable Service Review

Wide Open West
#603264
Cable services never been installed properly it goes in and out almost every day daily can't get movies on demand have called and complained hundreds of times that come out and fixed it eight times and never did anythingand couldn't watch walking dead the other night because the cable was going out
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I am currently a WOW WAY CABLE customer. I signed up in January 2016. I signed up for Starz and Ulta signature. I called in around March 2016 b/c my husband wanted to add additional sport channels. I asked the rep if I could remove the additional channels once...
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Worst service I've ever had. Kept mailing bills to previous address. Shut off phone (not internet or cable) Doesn't call back. Have been without a phone a week tomorrow. Have been trying to get issues resolved since February and what it got me was having my phone...
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Anonymous
Anonymous

Waiting for them to refund $61 and change - will take at least 6 weeks. Now they're sending me mail to reinstate service - fat chance

2.5
I liked
  • No contracts
I didn't like
  • Being lied to
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I have never been so dissatisfied with a cable company as I have with WOW! My internet has never worked properly. They have come out so many times over the course of the year that I have been with them, and this last time they only made things worse. There are 6 people...
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I cancelled my WOW service effective Friday, March 11, 2016 and had an appointment for them to come by on Monday the 124th to pickup their equipment between 10AM and 11AM. No one showed by 11:30 so I called WOW. I was informed that my account was not cancelled and...
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1.4
I didn't like
  • Slow equipment and poor quality
#809442
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Had WOW installed on 8 Feb, called the next day to report a trouble. Had to reset their gateway. Rest their gateway everyday since. Finally it went completely out. Called them today 16 Feb, told they couldn't come till 19 or 20 Feb. was offered 25 dollar discount for...
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1.0
I didn't like
  • Repair times
#791479
Reply to reviews
Like other cable TV/internet/phone providers, you have to stay on them. When they raise rates, call and tell them you are cancelling service to go with ______(whoever). Have facts, figures and your story straight when you call - doesn't have to be true although make...
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I got cable install in april when they did They shorted out my neighbor's electric. They told me when i call they say there is nothing they can do. They told me they would be out in 2 weeks to bury the cable line. it took them 5 weeks to do it and they cut my next...
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