Merel Wxy
map-marker Northville, Michigan

WOW is cancelling service for $48.00 which was paid on time WOW …When the $48.00 BILL was paid on time From a RICHARD S WOW

WOW is playing games and not restoring service when WOW bills are already paid and becoming against WOW customers and holding back restoring WOW service for over four days to Richard S Karolak President/CEO of Motivational Marketing and Travel Services Inc Royal Oak Michigan cell 586-295-****PLEASE STOP THESE DELAYS IN HOLDING WOW SERVICE PLEASE CALL ME ASAP to discussThank you !!!
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User's recommendation: Report all WOW THAT ARE HELD UP BECAUSE OF PERSONAL OR MADE UP LIES BY THE WOW EM

Deborah G Zem

Incorrect bill

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I spent 2 hours and 22 minutes on hold and speaking with 3 different representatives about an email I received saying I had made changes to my account. I had made no changes online or by speaking with a representative, I also was told I had verbally agreed to a 24 month contract with a $349.00 penalty for cancellation which was about to expire. I was quoted different prices by all three people, including a supervisor. when I requested quote and terms in writing, I was told they could not do that after 30 years as a customer. Also asked for call back from cooperate. Waiting!
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Cons:
  • Customer service

Preferred solution: Price reduction

User's recommendation: Explore other options!

karen s Uyz

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Verified Reviewer
| map-marker Arlington Heights, Illinois

Terrible customer service

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service not working on hold a hour told they would sent a new remote in 3 too 5 days for one of our tv another tv keeps going to home screen does not stay on station unable to watch our tv yet they do nothing to help This is the worst customer service
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Preferred solution: Deliver product or service ordered

User's recommendation: stay away from wow

Larry W Iff

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Verified Reviewer
| map-marker Columbus, Ohio

Billing dispute

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Original review Aug 16, 2021
I requested a service call. The service tech failed to show at the appointed time .I called and asked what happened and no one new what went wrong. I explained I need my service since I work from home. After waiting for a week the tech finally arrived and said he would have to run all new line from the main equipment. At this point I had had enough and told him not to bother as I would be discontinuing my service. On my final bill I recieved a charge of $50.00 for a service call! I could have let him do all the work and then discontinued service,but I didnt feel that would be right.
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Loss:
$50
Cons:
  • Time it takes to get a technician

Preferred solution: removal of the charge for service call.

User's recommendation: Dont do business with this company !!

Anonymous
map-marker Detroit, Michigan

Pay bill

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I tried 3 times to pay my bill. Each call I was on hold for at least 3 hours. After my third call when I was on hold for over 3 hours, I gave up and decided these people do not let you pay your bill. I'm not giving them one cent. In fact, they owe me $50/hr. @ 9 hours = $450.00. If I don't get paid, I'm taking them to small claims court. WOW: worst customer service in the whole open world.
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User's recommendation: Keep away from WOW. Nothing but trouble.

Carol S Dcy
map-marker Lincoln Park, Michigan

My tv will not go on at all

You sent out a service guy and he gives me a new remote and now my tv will not go on. Im not paying for this crap. Fix it.
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Loss:
$50

Preferred solution: Full refund

Emanuel A Ptm

Poor customer service

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Called twice and was put on hold, waited way to long and no one came back to help me, all I heard was how important I am and they would get with me soon, NOT
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Preferred solution: Price reduction

Anonymous
map-marker Philadelphia, Pennsylvania

This company is a "FRAUD" and I will be reporting them to the BBB!!!

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I ordered a pair of sandals and when I received a used item that wasn't even delivered in the original box. This company should be prosecuted for "FRAUD". With all people have been through this past year dealing with the pandemic, you should be a shame of yourself for taking advantage of people's hard-earned money. Remember God's watching and "you weep what you sew"!!!
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User's recommendation: DO NOT SHOP ON THIS SITE!!!

Charles S Xav

Service not working

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After waiting 2 days, technician came and said main box was dead. Maintenance has to repair it. Now I still have to wait at least 1 or 2 days for that. This is not acceptable.
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Preferred solution: Let the company propose a solution

User's recommendation: WOW is just as bad if not worse than Comcast

Randy M Ied

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Verified Buyer
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Verified Reviewer
| map-marker Huntsville, Alabama

Soory Service

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Wide Open West - Soory Service
I am being billed for 500mbps receiving only 96mbps that's only 19% I am paying for!go somewhere else3use
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Loss:
$43
Cons:
  • Hard to get them to fix there screw ups and porblems

Preferred solution: Deliver product or service ordered

User's recommendation: use another internet provider at all cost!

Beverly H Vft

Charge me for equipment that I have returned

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I relocated out of state 0n May 2, 2021. On that date I returned all equipment in my possession to their Madison Heights location in a drop box as there was no other means to return it. Now I am receiving a bill for $169.00 and a threat to send this bill to collections. I returned all the equipment in my possession. My house is empty. I am out of state.
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Loss:
$169

Preferred solution: Apology

User's recommendation: Do not deal with this company. Raise bills indiscriminately and charge for equipment not in my possession.

2 comments
Guest

I'm having the same exact problem. I cancelled my service in March of this year and returned the only equipment that I had, to a "secure" dropbox, as WOW puts it, on the very same day.

The office is located just 5 minutes from my home. Of course, the office itself was closed, but the sign on the door says to put equipment in the drop box. After receiving several bills for the "unreturned" equipment and several phone calls later, I thought the issue had been resolved. Wrong!

I just received a collections notice for $216.00 for unreturned equipment. I am livid. I believe this is a scam from WOW. Since we don't have receipts, they are scamming people out of hundreds of dollars.

I've already sent an email to the CEO and I'm sending a letter to the corporate office today. Good luck.

Thomes Dqr
reply icon Replying to comment of Guest-2040525

I am planning on notifying the Better Business Bureau. They continued to deduct from my Bank until I stopped all automatic billing at the bank.

This is a company that must be avoided at all costs.

There service is poor and they try to get additional payments from customers after they stop the original service. Do not even consider doing business with this company.

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Anonymous
map-marker Severn, Maryland

Poor service and sub-par internet performance (when it works).

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We have had good service for about a year and then all of a sudden NONSTOP internet outages, and super slow speeds. After about 10 calls they said the problem was on our side and we spent almost $400 in new equipment just for the issue to persist. Also worth noting that when we do call and they send out a truck to the pole it works - for about a day. I just want what I am paying for.
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User's recommendation: HORRIBLE INTERNET SERVICE - AVOID

Lucious H Ffm

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Verified Reviewer

To make sure it went through.

One of your tech vehicles hit my car. I have the police report, driver name, case no., and insurance policy number from your driver.
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Preferred solution: My car fixed

Jonie Bdm
map-marker Hilliard, Ohio

Cannot get my phone to accept voice mail

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Called wow support 4 times. Spent 5 hours on this. My phone will not accept messages. Now they tell me this has to go tier 3 and then they will decide if I need a tech. The hospital has been calling me but how would I know it doesn't show any messages. Girl said she would have tier 3 call me but how will that work when I cannot get messages. I have had wow since 2007 since in the last few years it has gotten really bad. You have 1 1/2 stars, tell you anything? Stay away from Wow
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User's recommendation: Stay away from Wow

Pam G
map-marker North Royalton, Ohio

Disgusted

RUBBISH, I am filing a serious complaint... they are showing *** Outrageous and I hate them and everyone you get is in Nicaragua..Over priced and I am getting rid of it..
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Preferred solution: Full refund

User's recommendation: Rubbish do NOT get it.