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We were lead to believe we could purchase our own modem but when we called to have it activated, no joy, to get phone service you must rent the modem from WOW only learned this after we bought the modem.Also why a surcharge for sports and local programming??I could get local programming with an antenna as for sports let sports fans pay for their own programming..Its just about time to trash all cable and go back to an antena it sure would be a savings.Most of my tv watching is local programming so why not save ...

This person wrote the review because of pricing issue at Wide Open West. Reviewer claimed that he or she wants Wide Open West to offer any options to resolve the issue.

The most disappointing in user's experience was bad information. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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