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We have used WOW for years but the last couple there customer service has gone WAY DOWN HILL. The customer service people on the phone are argumentative and rude and often seem put out that you have an issue. I politely told a "Chris" that I would like to speak to a...
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2.9
#1140269
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Two days before Thanksgiving 2017 my cable goes out. The tech guy comes to our late the next day and switches out our modem which he said was NOT bad but decided to change it anyway. When he left cable worked for about an hour and stopped again. They sent a signal and...
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1.1
#1136299
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I paid my bill around 8 p.m. at a check cashers. WOW only has one office in my city(30 minutes away). Then called to report the payment. Next morning no cable. Called their office(waiting 30-40 minutes) to be told that I have to wait 7-10 business days for them to turn...
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1.8
#1122766
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Wide Open West - *** service

Wide Open West
#1131181
1.0
Details
Internet and phone is not working and their customer service keeps hanging up on me because they are saying they can't hear me well on my cell phone. Always having issues with their service
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Wide Open West Customer Care Review

Wide Open West
#979399
1.0
Details
They are not customer friendly and the upper management team does not care and never refers the messages to the CEO Steve Cochran. If he even cares???
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
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Wide Open West Tv Service Review

Wide Open West
#939352
1.1
Details
Worst TV service I've ever had in my 60 years. They always have at least three or four channels that are tiling and not coming in correctly. There's always the cable going out for service. I would like to throw some expletives in here because they are horrible unfortunately we are in an area that we can only use them. Pay almost $100 for *** if you have a choice to go somewhere else.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Wide Open West Remote Control Replacement Review

Wide Open West
#920501
Called to get a new remote today. Sa8d the service center was open. Drove there only to the customer service entrance is ope during the week. I specifically asked would tue location be open. They customer service agent said yes. Wasted 45 minutes. Please provide accurate information to customers
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Keep getting fault about 1 time a week on phone for hours at a time.have 3rd service call tomorrow.been having this problem for 5 months.they lowered my bill 5.oo month if i wanted it lowered to 141 would have to commit for a year. Paying 170 no pay channels . What...
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1.0
#1125331
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Week before last after suffering internet outages for nearly 3 months straight and Spectrum sending 4 techs out here all of which DID NOTHING because it was not in their "work order..." I called WOW after seeing their flash advertising at the bottom of the game I was...
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1.1
I didn't like
  • Apparent forgetfulness
  • Agreeing to pay for something and be told not on work order
  • How a sales rep can make any claim just to get your business
#1079845
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Will wow even see this? Im so tired of calling them, either lost cable or technical issues with the outside cable lines. And now recently they got rid of the chiller channel. Its the Olympic channel now. How about you let a paying customer know of the change. Put it on...
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#1097929
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54 min. On phone with a none English speaking representative. Hard to understand. Would not listen or comprehend. Now have to wait five days for a "technician" to come to home to replace a small,cable coomverter. So what m I paying for? Lack of good service for sure....
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2.1
I didn't like
  • Slow equipment and poor quality
  • Customer disservice
#1096273
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We decided to take on WOW as a replacement for Time Warner. Sadly for us we had not seen these reviews before making that decision. On 12/22/16 we agreed to a bundle package for 1 year. It was to include 60Mbps Internet, Small Cable, and phone service where we would...
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1.3
#981626
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Tech said he could lower my bill by 20.00 so I said just have to sign up for a year. as soon as I hung up I loss everything, cable,internet and phone so I called on my cell and they said we did not do anything but tech cannot come out till Monday and it is Friday...
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#1074349
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I have been trying to get to my statements, since going paperless. It's like pulling teeth and I feel like I being treated like an ***. Been going round and round with tech service and customer service. Now some company bigwig is trying to understand my problem....
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#1066875
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