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Will wow even see this? Im so tired of calling them, either lost cable or technical issues with the outside cable lines. And now recently they got rid of the chiller channel. Its the Olympic channel now. How about you let a paying customer know of the change. Put it on...
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#1097929
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54 min. On phone with a none English speaking representative. Hard to understand. Would not listen or comprehend. Now have to wait five days for a "technician" to come to home to replace a small,cable coomverter. So what m I paying for? Lack of good service for sure....
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2.1
I didn't like
  • Slow equipment and poor quality
  • Customer disservice
#1096273
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Week before last after suffering internet outages for nearly 3 months straight and Spectrum sending 4 techs out here all of which DID NOTHING because it was not in their "work order..." I called WOW after seeing their flash advertising at the bottom of the game I was...
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1.1
I didn't like
  • How a sales rep can make any claim just to get your business
  • Being sold one product and given another
  • Agreeing to pay for something and be told not on work order
#1079845
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Wide Open West Customer Care Review

Wide Open West
#979399
1.0
Details
They are not customer friendly and the upper management team does not care and never refers the messages to the CEO Steve Cochran. If he even cares???
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Discounts and Special Offers
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Product or Service Quality
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Wide Open West Tv Service Review

Wide Open West
#939352
1.1
Details
Worst TV service I've ever had in my 60 years. They always have at least three or four channels that are tiling and not coming in correctly. There's always the cable going out for service. I would like to throw some expletives in here because they are horrible unfortunately we are in an area that we can only use them. Pay almost $100 for *** if you have a choice to go somewhere else.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Wide Open West Customer Care Review

Wide Open West
#934237
Made service appointment 0800 to 1200 never showed. Than said 1:00 than 2:00 and no show. Said they called and that was a lie. They lie about what you will pay and jack it up the next month. They do not give a ..... about the customer. Run from this company
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Short Review on September 18, 2016

Wide Open West
#921223
Offer multiple lines (4) installed with Basic plus for 3 months. First invoice (28 days) Bill= $120.
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Tech said he could lower my bill by 20.00 so I said just have to sign up for a year. as soon as I hung up I loss everything, cable,internet and phone so I called on my cell and they said we did not do anything but tech cannot come out till Monday and it is Friday...
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#1074349
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I have been trying to get to my statements, since going paperless. It's like pulling teeth and I feel like I being treated like an ***. Been going round and round with tech service and customer service. Now some company bigwig is trying to understand my problem....
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#1066875
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I called and made the initial appointment and ordered an M- Card for a tivo box I own. During the install of the equipment the tech stated he couldn't put the modem and cable box in the same room with the signal loss. "I work from home and NEED a reliable internet...
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1.0
#1052143
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warning if you plan on getting wow cable listen to this I had a guy that called me and asked if he could come early to hook up my cable I told him I was not able to get off earlier than what I said to get off and will be there at my schedule time he said okay he just...
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1.0
#1032663
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WOW! suddenly changed my bill for pure home internet service from $60 to $90 per month. I called and asked for a reduction back to the $60. I explained that these rates are no longer competitive, compared with other internet providers in the area. The rep (a male) told...
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1.9
#1027700
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We decided to take on WOW as a replacement for Time Warner. Sadly for us we had not seen these reviews before making that decision. On 12/22/16 we agreed to a bundle package for 1 year. It was to include 60Mbps Internet, Small Cable, and phone service where we would...
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1.3
#981626
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OMG!!?? There are no words to describe my utter disgust w/ this sorry excuse of a cable company. Several calls & 4 techs and the service has only got worse...I believe there is a criteria to be employed there; incompetent liars would be a must. Now playing phone tag w/...
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1.0
I liked
  • Nada
I didn't like
  • Horrifc practices
  • Horrific practices
#976905
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