filters
state:
Show
city:
Show
product:
Show
I had Wide Open West install services today. After 2 TRIPS to pick up equipment and NEITHER OF THE BOXES WORK I was told I will have to wait 6 days for a technician to come out to fix the problem. This is how they treat customers that they just installed for TODAY!...
Read more
#1153423
Reply to reviews
I spoke with a rep concerning cancellation of WOW. She volunteered the info that there was no contract in place. I asked her during the call if there would be any early cancellation fees. She replied "no." The next day I called back to cancel. Was told that there would...
Read more
2.5
#1152922
Reply to reviews
We have used WOW for years but the last couple there customer service has gone WAY DOWN HILL. The customer service people on the phone are argumentative and rude and often seem put out that you have an issue. I politely told a "Chris" that I would like to speak to a...
Read more
2.9
#1140269
Reply to reviews

Wide Open West - *** service

Wide Open West
#1131181
1.0
Details
Internet and phone is not working and their customer service keeps hanging up on me because they are saying they can't hear me well on my cell phone. Always having issues with their service
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Wide Open West Customer Care Review

Wide Open West
#979399
1.0
Details
They are not customer friendly and the upper management team does not care and never refers the messages to the CEO Steve Cochran. If he even cares???
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Wide Open West Tv Service Review

Wide Open West
#939352
1.1
Details
Worst TV service I've ever had in my 60 years. They always have at least three or four channels that are tiling and not coming in correctly. There's always the cable going out for service. I would like to throw some expletives in here because they are horrible unfortunately we are in an area that we can only use them. Pay almost $100 for *** if you have a choice to go somewhere else.
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Wide Open West Customer Care Review

Wide Open West
#934237
Made service appointment 0800 to 1200 never showed. Than said 1:00 than 2:00 and no show. Said they called and that was a lie. They lie about what you will pay and jack it up the next month. They do not give a ..... about the customer. Run from this company
Comment
Show
Two days before Thanksgiving 2017 my cable goes out. The tech guy comes to our late the next day and switches out our modem which he said was NOT bad but decided to change it anyway. When he left cable worked for about an hour and stopped again. They sent a signal and...
Read more
1.1
#1136299
Reply to reviews
Keep getting fault about 1 time a week on phone for hours at a time.have 3rd service call tomorrow.been having this problem for 5 months.they lowered my bill 5.oo month if i wanted it lowered to 141 would have to commit for a year. Paying 170 no pay channels . What...
Read more
1.0
#1125331
Reply to reviews
I paid my bill around 8 p.m. at a check cashers. WOW only has one office in my city(30 minutes away). Then called to report the payment. Next morning no cable. Called their office(waiting 30-40 minutes) to be told that I have to wait 7-10 business days for them to turn...
Read more
1.8
#1122766
Reply to reviews
Will wow even see this? Im so tired of calling them, either lost cable or technical issues with the outside cable lines. And now recently they got rid of the chiller channel. Its the Olympic channel now. How about you let a paying customer know of the change. Put it on...
Read more
#1097929
Reply to reviews
54 min. On phone with a none English speaking representative. Hard to understand. Would not listen or comprehend. Now have to wait five days for a "technician" to come to home to replace a small,cable coomverter. So what m I paying for? Lack of good service for sure....
Read more
2.1
I didn't like
  • Slow equipment and poor quality
  • Customer disservice
#1096273
Reply to reviews
Week before last after suffering internet outages for nearly 3 months straight and Spectrum sending 4 techs out here all of which DID NOTHING because it was not in their "work order..." I called WOW after seeing their flash advertising at the bottom of the game I was...
Read more
1.1
I didn't like
  • Being sold one product and given another
  • Apparent forgetfulness
  • Agreeing to pay for something and be told not on work order
#1079845
Reply to reviews
Tech said he could lower my bill by 20.00 so I said just have to sign up for a year. as soon as I hung up I loss everything, cable,internet and phone so I called on my cell and they said we did not do anything but tech cannot come out till Monday and it is Friday...
Read more
#1074349
Reply to reviews